Cancelling an Appointment

In order to Cancel an appointment in PPS, you need to first be looking at the diary. to call up the diary do one of the following:
Appointments –> Appointments Diary or <Ctrl A> or Task Bar -> Appointments
 

1.

Find the appointment you wish to cancel and Highlight the appointment with a single click. Then either click the red DNA tick button or right click and select DNA to open the Client Did Not Attend screen. 

2.

Enter any information about the cancellation in the Notes field.

3.

Select the reason for non-attendance by clicking Why <Down Arrow>.  (These entries are set up in Tools -> Look Up Tables -> Appointment Diary Tables -> Reason for Non Attendance.)

4.

Depending on the type of cancellation the appointment can be re-opened and/or a charge raised.

 

Related Articles
Printing the Appointments Diary
Viewed 759 times since Fri, Oct 8, 2010
Appointment Completion
Viewed 996 times since Mon, Oct 4, 2010
Appointments Diary
Viewed 23433 times since Wed, Oct 27, 2010
Appointments Diary Notes
Viewed 872 times since Mon, Oct 4, 2010
Archived Appointments
Viewed 508 times since Mon, Oct 4, 2010
Copy an Appointment
Viewed 541 times since Fri, Oct 8, 2010
Completing an Appointment
Viewed 525 times since Fri, Oct 8, 2010
Adding a New Appointment
Viewed 813 times since Fri, Oct 8, 2010
Modifying / Changing an Appointment
Viewed 639 times since Fri, Oct 8, 2010