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Using the My Pronto Portal
Viewed 509 times since Thu, Aug 4, 2016
Using the My Pronto Portal Please note: This guide is specific to the Pronto Referral process. You will need to record your clinical notes and invoicing in PPS as per usual in addition to the below process. Future updates to Pronto will allow... Read More
[Video] Using PPS Support Live Chat
Viewed 648 times since Fri, Apr 26, 2013
We are delighted to announce our new live chat facility. You are now able to receive real time assistance from the PPS Support team and this short video shows you how! Read More
[Video] Confirming Monthly payment
Viewed 707 times since Fri, May 20, 2011
[Video] Confirming your Monthly payment
Viewed 731 times since Wed, Jun 1, 2011
The PPS Support Utility
Viewed 756 times since Wed, Feb 15, 2012
The PPS Support Utility is used to send files to our Support Team for a variety of reasons, in a very quick and simple manner. This guide will take you through the process of sending files to us via the Support Utility. Sending a Support Utility... Read More
[Video] Updating PPS
Viewed 766 times since Fri, May 20, 2011
[Video] Installing a network version
Viewed 792 times since Fri, May 20, 2011
PPS Client Import Utility
Viewed 807 times since Thu, Apr 7, 2016
The PPS Client Import Utility allows clients to be imported en masse into PPS using a standard spreadsheet file. Additional information and information held in different formats - such as data from systems other than PPS can be imported into PPS by... Read More
Switching to Kingsoft
Viewed 869 times since Mon, Jan 17, 2011
This guide quickly takes you through amending your 'Office' applications area of PPS Online to allow you to use Kingsoft. Locating Office Applications a. From the main PPS menu screen go to Tools > Options > General System Options... Read More
Sync Server FAQ
Viewed 947 times since Mon, Jun 18, 2012
If you are a local PPS Sync Server user and have recently experienced an issue with connecting, you may need to turn off your Sync Server program and delete Sync Server's temporary files to ensure that your syncing can resume correctly. You... Read More
[Video] Setting up PPS Activity Manager
Viewed 949 times since Wed, Jun 1, 2011
Commission Rates
Viewed 956 times since Tue, Oct 5, 2010
Setting up this feature will allow your practioners to receive commission based on various types of treatments they conduct in an individual basis. The guide will firstly take you over the process of setting up a basic overall commission for your... Read More
Adding Insurance Provider Codes
Viewed 966 times since Thu, Mar 19, 2015
When billing insurance companies directly, most companies will supply you with a Provider Code that must be included in the invoice. In PPS these can be added by going to Tools > Look-up Tables > Insurance Provider Codes. From here you can... Read More
Setup SMS Account
Viewed 982 times since Tue, Oct 5, 2010
PPS has the option to send an SMS message (or schedule one to be sent) as part of the PPS Activities system as well as sending out mass SMS messages as part of a marketing mail shot. SMS Messages are sent either by directly posting the message to an... Read More
That Syncing Feeling
Viewed 1025 times since Wed, Jun 20, 2012
If you are a Sync Server user then you are probably aware that its synchronisation capability relies on an active internet connection to send and receive your PPS records. With this in mind, we’ve put together a guide to take you... Read More
Installing and Using Custom Fonts within PPS
Viewed 1134 times since Fri, Oct 5, 2012
PPS allows you to select which font you wish to use within the software. The following guide will explain how to install fonts on various operating systems and then explain how these external fonts can be used within PPS. Before any fonts can be... Read More
Updating to Mac OS X 10.7 (Lion)
Viewed 1199 times since Fri, Jul 22, 2011
This article details steps you may need to take after updating from Mac OS X Snow Leopard to OS X 10.7 Lion. Parallels When attempting to run Parallels on OS X Lion you may see error messages like: "Your virtual machine may... Read More
[Video] PPS system reindex
Viewed 1232 times since Fri, May 20, 2011
System User Details
Viewed 1246 times since Mon, Feb 7, 2011
System User Details To set up PPS Users the current user must first be Logged In to PPS as the System Administrator. This shows a list of current users which can modified or deleted, with the ability to create new PPS users. When adding or... Read More
Setting Up Users And Appointment Diaries
Viewed 1254 times since Tue, Oct 5, 2010
Setting up system users and diary users is one of the most important aspects of PPS, and it’s worth making sure that everyone is set up correctly from the start, from simply giving them the correct Discipline, access control settings and even... Read More
Recovering your PPS Database
Viewed 1399 times since Tue, Jun 28, 2011
This help guide will take you through the procedure of restoring your PPS database in the event of a fatal system hardware crash, theft of PC or laptop, etc. This guide is also based on the assumption that you have a recent PPS Backup of your data... Read More
PPS Sync Server Information
Viewed 1522 times since Mon, Jun 27, 2011
What Does PPS Sync Server Do? PPS Sync Server is an additional application of PPS for users with more than one PPS Site Licence. “Syncing” in PPS terms is the process of running two or more individual PPS systems which keeps each and every one... Read More
Database Maintenance
Viewed 1612 times since Mon, Oct 4, 2010
Re-indexing your Database PPS has an option in the Tools menu for database maintenance. This includes a Re-index All Data Files option and an Archive option, both of which should be utilised as part of your regular maintenance routine of PPS. The... Read More
Renewing your PPS Support Contract
Viewed 1979 times since Mon, Nov 7, 2011
The Support Contract is not just there to answer "how to use" questions via telephone and e-mail but also includes additional benefits such as allowing access to download and install the latest versions of the software, receiving advice on the... Read More
Layout Designer
Viewed 2099 times since Tue, Oct 5, 2010
The layout designer section of PPS controls how your invoices, statement of accounts, letters, labels and estimates appear. This guide will show you how to make a quick change to the letterhead address and all the way through to totally customising... Read More
Activity Templates
Viewed 2213 times since Tue, Oct 5, 2010
Activity Templates are a key part of PPS. Whether you are sending out a client letter, an e-mail to thousands of your patients or confirming an appointment booking via SMS, you will inevitably start using automated templates at one point or another... Read More
Setting Up Appointment Diaries And Diary Views
Viewed 2427 times since Tue, Oct 5, 2010
The following guide will take you through the process of setting up an appointment diary for your practioners and also how you can view your own diary on the appointments screen. Setting up a User's Appointments Diary The user setup diary... Read More
PPS PhysioTools Installation Guide
Viewed 2868 times since Thu, Feb 17, 2011
Note: This guide is intended for PhysioTools Online users only Installing PhysioTools Connector The following guide will take you through downloading the PhysioTools Connector which enables PhysioTools Online to work... Read More
Setting Up Shop
Viewed 2887 times since Tue, Oct 5, 2010
PPS can be easily used in an EPOS (Electronic Point-Of-Sale) environment. While PPS is not a full-blown cash register and stock control system, it does include simple stock levels management, and can be used to serve your clients in “shop-style”... Read More
Setting up PPS on an Apple MAC
Viewed 2994 times since Wed, Dec 7, 2011
If you wish to run PPS on a MAC then you are provided with two options – the first option is to use our Hosted (Cloud) version of PPS. This is called PPS Online – if you wish to learn more then please click the following link - http://www... Read More
Healthcode Electronic Billing
Viewed 3952 times since Tue, Jan 3, 2012
Healthcode is the trusted provider of secure online systems for the private health market, clearing and validating medical bills electronically for all major PMI insurers in the UK. Healthcode enables you to automatically submit your invoices to the... Read More
Label Printing
Viewed 4855 times since Tue, Oct 5, 2010
In PPS, labels can be printed either to an A4 sheet, or to a dedicated label DYMO Label Writer. For A4 labels, Private Practice Software uses Avery L7162 or equivalent Address Label sheets containing 2 x 8 labels. For the DYMO Label Writer, Private... Read More
Installing A Network Version
Viewed 7421 times since Tue, Oct 5, 2010
The below process explains how to install the network version of PPS. This will connect to your main PPS database over your local network allowing additional users and workstations access to the system. If you have moved your PPS Database and need... Read More
How To Move PPS To A New PC
Viewed 7501 times since Mon, Oct 4, 2010
Note: To ensure that your PC meets the minimum requirements to run PPS please see the PPS system requirements pageThis help guide explains how to move your PPS system from its current PC/Laptop to a new PC/Laptop. The steps below ensure the... Read More