If you find your PPS Hosted session unresponsive then you will need to restart it so that you can connect again as normal. With the PPS session full screen use the appropriate command from the options below. Once you get the option to Sign Out, do so in order to restart your PPS session. You will then be able to reconnect to PPS as normal. Below are steps for PC, Mac and mobile users.
Important: Restarting a PPS session in this way will result in any unsaved data being lost.
If you see a Switch To message in the corner of your screen but cannot access other parts of the system please refer to this guide.
Windows PC
Press Ctrl + Alt + End and then choose Sign Out.
Apple Mac
Press Ctrl + Option + Command + Delete and then choose Sign Out.
An alternative on some Macs is CTRL + ALT + FN + BACKSPACE
iPad
Press Ctrl + Alt + End and then choose Sign Out.
iPhone
Press Ctrl + Alt + End and then choose Sign Out.
Android
Press Ctrl + Alt + End and then choose Sign Out.
