This help guide will take you through the process of restoring your local PPS database in the event of data loss. This guide is based on the assumption that you have a recent backup of your PPS data that has been stored safely on an external memory stick, alternative computer or online backup facility that you have full access to.
The correct method of restoring PPS will depend on what form of back up you have. If you have a backup that was created using PPS's inbuilt backup utility then you should follow Section 1 of this guide. If you have a back up of the PPS files themselves, taken outside of the system, then follow the steps in Section 2.
If you would like the PPS Support Team to organise the restore for you we are able to do this for a one off fee starting at £120 + VAT providing that you already have a valid PPS Support Contract. If you would like to arrange this please contact our sales team on 01283 550 777 or via sales@rushcliff.com.
Section 1 - Restoring from a PPS backup
a. To begin you will need to install a blank copy of PPS.
If you have a valid support contract and kept your PPS system up to date with the most recent version releases then you can download the PPS installer here: PPSv4 Installer
If you do not have a support contract or your system was not on the most current release then you will need to contact us via sales@rushcliff.com for further information.
During the installation, please make sure that the software installs successfully. Do not proceed any further if the software does not install correctly.
By default the software will install to C:\PPSv4.0 but may be installed to another location during the installation process.
b. Once the software is installed you will need to contact our sales team so that you can acquire the necessary details to re-register your software. You can do this via an email to sales@rushcliff.com.
c. Once the software is registered you will need to enter in a set of brand new credentials so that you can login and perform the restore. This can be anything, as once you have restored your database, these details will be overwritten.
d. Once you are logged into PPS go to Tools > Restore.
From here, locate and select your PPS Backup file and then click Extract. The system will then ask if you wish to overwrite all existing data with that from the backup. Choose Yes to All.
Once your data has been successfully restored, you will need to log out of PPS and then log back in with your normal username and password (not the one used to login to the system for the first time after the re-install of the software).
Section 2 - Restoring from an external back up
a. To begin, install a blank copy of PPS from here: PPSv4 Installer
During the installation, please make sure that the software installs successfully. Do not proceed any further if the software does not install correctly.
By default the software will install to C:\PPSv4.0 but may be installed elsewhere.
b. The installation will create a blank instance of the PPSv4.0 folder in the location determined during installation. Locate this folder.
c. If the backup that you have is of your PPSv4.0 folder then you can overwrite the one you have just installed with the backup.
If you have a back up of the PPS-Database folder that resides within PPSv4.0 instead then you can follow the same process. Go into the PPSv4.0 folder and overwrite the PPS-Database created during the install with the one from your backup. You will lose some minor configuration settings but only on that machine.
In both cases take care to replace the folders created during the installation rather than merging it with the version from the back up.
d. Once the files have been replaced with those from the backup you should be able to log in as normal.
Section 3 - PPS Sync Server Users
If you are PPS Sync Server User you will need to reinstall Sync Server along with the PPS Database in the event of it being lost.
You can install Sync Sever from the following link: PPS Sync Server.
Ensure that Sync Server installs within your new PPS Database and do not launch sync until the restore is complete and you are happy that all data is present and correct.
If you are restoring your system to a new machine then we will need to unlock sync so that it can run. To action this send an email to support@rushcliff.com stating the following:
- The PPS registration number of your PPS system.
- That you are happy the restore has been successful and have checked that all data is in place.
- That sync has not run on the old machine since the data loss and that any existing PPS files on the old machine will cease to be accessed.