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Updating Remote Desktop

If you are using an older Windows operating system such as Windows 7 then you may need to update your Remote Desktop Connection installation before you can connect to PPS Hosted. Find the relevant links for this below:

Windows 7 32-bit - http://www.microsoft.com/en-us/download/details.aspx?id=35393

Windows 7 64-bit - http://www.microsoft.com/en-us/download/details.aspx?id=35387

Windows Vista 64-Bit - http://www.microsoft.com/en-us/download/details.aspx?id=20414

Windows Vista 32-Bit - http://www.microsoft.com/en-us/download/details.aspx?id=12767

Remote Assistance

Remote assistance allows the PPS Support team to log into your PC or Mac to assist with issues.

If you have been asked to provide a remote assistance ID please run the Team Viewer remote assistance program that has just been downloaded.

You'll need to contact the Support team in order to initiate a remote assistance session.

The Support team can be contacted on or 01283 245 400.

Our dedicated Support team are available Monday to Friday between 8:30am – 5:30pm GMT

Having trouble running TeamViewer remote assistance?

Click here to open the full team viewer guide

Disclaimer

These help guides are offered on a "best intentions" basis. No responsibility is held by Rushcliff Ltd or its agents for the content of these guides, or for the advice given therein, or for the consequences or actions resulting in following the advice given in these help guides.

These documents may contain confidential information. The unauthorised use, disclosure or copying of these documents or any of the information contained within them is strictly prohibited.