PPS has built-in functionality to allow you to send program queries and feedback directly through to our Support and Development teams.
To use this feature log into your PPS system and choose the Help & Feedback option from the bottom of the task bar.
Can't see the task bar? Enable it via the View option from the menu at the top of your PPS screen.
You'll now be presented with three options:
Help and Support - Go directly to the PPS section of our support site where you'll have access to help guides and videos that will take you through the use of all elements of the system.
Feedback - Something you think we could improve? We'd love to hear from you. Though we don't respond directly to feedback, you can use this option to send your thoughts directly through to our development team so they can develop PPS based on the needs of our clients.
Raise a ticket - Use this option to reach our support team for any queries or problems you have with PPS. You'll get a response from our support team through to the stated email address.
Choose the option relevant for you, enter the details and choose Submit.