This report will show you how to run a report to pull through clients who have DNA'd appointments where specific DNA reasons have been selected. It's recommended that you read our general reporting guide first, to better understand PPS' reporting capabilities.
Section 1 - Selecting a Report
All reports can be found via Reports > Reports & Mail Merge and are sorted into sections. For this report, we’re going to open the Appointments Diary List Report to use the Reports Wizard.
Section 2 - Select
This screen allows you to restrict which records are included in your report. You can select to only show appointments for a specific diary user, or select to include only appointments with a specific status. In this report, we’re going to remove everything but Did Not Attend.
Section 3 - Date Range
Now we need to select the date range for the DNAs. Remember, this date range applies to the date of the appointments that were DNA'd, not the date that this was added to the diary.
Section 4 - Breakdown
This section allows us to break down the report by certain areas, in this report we’re going to select to breakdown by Reason for Non-Attendance. This will then separate our report results to see the number of appointments not attended because of the various reasons entered into your system.
Section 5 - Criteria
This section allows us to be particular about the results we’re including in the report. For example, you may want to choose to only show DNA reasons for appointments that were cancelled late.
This section can be skipped.
Section 6 - Print/Preview Options
This section allows us to choose extra snippets of information to view in the report Preview mode.
Section 7 - Other report options for viewing DNA's
The report option above demonstrates specifically how to report on specific DNA reasons but there are other ways to report on DNA's in PPS too.
There are other common reports that have been pre-configured in PPS:
a. Clients who have DNA'd and not re-booked
Navigate to Reports > Reports and Mail Merge > Client and you will see a pre-configured report that will show you all clients that have had an appointment DNA'd within the date range entered and who have not booked another appointment after the DNA'd appointment.
b. DNA Summary Reports
Navigate to Reports > Reports and Mail Merge > Summary Reports and you will find 2 reports that will provide a simple table of information on your DNA's.
- Appointment DNA Analysis by Diary User will show a total number of DNA'd appointments by Diary User and it will pull through the reason for non attendance.
- Appointments Kept vs DNA will allow you to compare attended appointments against DNA'd appointments and show you a DNA percentage per diary user.
