This report will show you how to run a report to pull through clients who have DNA'd appointments where specific DNA reasons have been selected. It's recommended that you read our general reporting guide first, to better understand PPS' reporting capabilities.
Section 1 - Selecting a Report
All reports can be found via Reports > Reports & Mail Merge and are sorted into sections. For this report, we’re going to open the Appointments Diary List Report to use the Reports Wizard.
Section 2 - Select
This screen allows you to restrict which records are included in your report. You can select to only show appointments for a specific diary user, or select to include only appointments with a specific status. In this report, we’re going to remove everything but Did Not Attend.
Section 3 - Date Range
Now we need to select the date range for the DNAs. Remember, this date range applies to the date of the appointments that were DNA'd, not the date that this was added to the diary.
Section 4 - Breakdown
This section allows us to break down the report by certain areas, in this report we’re going to select to breakdown by Reason for Non-Attendance. This will then separate our report results to see the number of appointments not attended because of the various reasons entered into your system.
Section 5 - Criteria
This section allows us to be particular about the results we’re including in the report. For example, you may want to choose to only show DNA reasons for appointments that were cancelled late.
This section can be skipped.
Section 6 - Print/Preview Options
This section allows us to choose extra snippets of information to view in the report Preview mode.
