This guide will go through the process of what will happen before your system is moved to the new infrastructure. This should help you prepare for the move so that you and all your users can seamlessly login and use the system once it has been migrated.
Important: You should only refer to this guide if you have had an email from firstname.lastname@example.org stating that your system is due to be upgraded. More information on the upgrade and why your system is being upgraded can be found here.
1. What to expect and prepare before your system is moved to the new infrastructure
- You will receive an email with the subject Preparing for your PPS Upgrade. This email will contain your new RDPs and passwords to connect to your PPS system on the new server infrastructure. This email will be sent to the email address registered to the account.
- If you have more than one hosted user you will need to distribute the RDPs and passwords to the required users. Each RDP will be titled with the system's registration number and user number.
- Set up and test the RDPs to ensure the connections will work when your data is upgraded to the new server.
2. Testing your RDPs
The RDP is the Remote Desktop Protocol that you use to connect to the server on a Windows computer. You will have been sent an email informing you of the upgrade along with new RDPs attached and new login details to connect you to the server.
Tip: These new connection details have been provided in advance of your migration so you can ensure all your users will be able to connect to PPS once your system has been moved. We strongly recommend that you get all new RDPs and passphrases assigned to the required users and tested as soon as possible so users can start using them to access PPS as soon as you've been notified of your upgrade. This will prevent any downtime for your users once your system has been moved.
If you have a Windows PC you will be able to download the RDP attachments from the email titled Preparing for your PPS Upgrade.
To test the RDP you need to download it from the email and save it to the required desktop then double click to connect. Enter the passphrase provided in the email and it should connect you to a landing page to tell you if the connection has been successful.
For steps on setting up a new connection manually or instructions for setting up the connection on a Mac or mobile device please see the relevant guide below:
Once you have tested the connections and are happy that you can connect successfully you can carry on using your exiting logins (to the current infrastructure) to access PPS until you receive an email to say that your PPS database has been upgraded. When this happens you will no longer be able to connect to your existing logins (for the current infrastructure) and you will be able to log in using the new RDPs.
Important: If you have any issues testing the RDP's, if the connection isn't successful, or produces an error first check that your hardware and operating systems are up to requirement here. If any issues persist please contact email@example.com
3. New Passphrases
You will receive your passwords to connect to the new infrastructure in the form of a passphrase. Make sure you and any users that require access are sent the new passphrases to test the connection.
Important: You will not be able to save the passwords to the new infrastructure. This is an extra security measure that has been added to assist you in keeping your system secure. You will need to enter the password each time you connect to the server.
When entering the passphrase copy the password as it is in the email with all words included, spaces and any upper or lower case characters as stated.