Please Note: This guide is only applicable for users accessing our new Express v2 system. If you have not had your system updated to this version of Express you can find information on the settings in Express here.
The User Settings in Express will allow you to check your email address, reset your password and check your Diary Options.
Section 1 - Your Details
Your email address can be checked and updated here to ensure that your contact information is correct. This email address will also be used if you have forgotten your password and you need to request a password reset from the login screen. Ensure that these details are checked and updated regularly.
Section 2 - Reset Password
Keep your Express system protected by making sure your password is unique and secure. You can reset your password when needed by navigating to Settings > User Settings > Reset Password where you can enter your existing password and then enter your new password, confirm and save it.
Please Note: If you try and fail to log into your Express account 6 or more times the Express login will be locked for 2 minutes as a security precaution. Wait 2 minutes and you can try log in again. If you still cannot log in you can follow the 'forgotten your password?' link on the login screen where a new password will be emailed to the email address linked or you can contact support@rushcliff.com who can reset the password for you.