Please Note: This guide is only applicable to users accessing our new Express v2 system. If you have not had your system updated to this version of Express you can contact firstname.lastname@example.org to see if you are eligible for an upgrade.
SMS messages can be sent to clients in the form of appointment confirmations and reminders.
In order to begin sending SMS from the Express system you will need an account with our third-party SMS messaging provider- Boom-SMS. The process below explains how to set up this SMS account.
You will find these settings by selecting the System Settings menu in the top right-hand corner of the system.
In the System Settings select SMS Settings and enter the details in the form:
a. The Account Details can be used to log into your Boom-SMS account directly:
Boom SMS Account ID - this will be pre-populated using your Express registration number.
Password - Enter a password for your account here.
b. Update your Contact Details for your account and this will allow you to be notified of low SMS credits.
c. Update the Preferences for your sending details:
Your SMS Message ID - this will be the name that shows when the client receives the text message instead of a mobile number. Use your Clinic Name, for example, so that clients know who has sent the text.
Dialing Prefix from the UK - enter the dialling prefix for the country that you are sending from.
You can also use these settings to check how many credits are available on your account and to top up your account with additional credits you need to email email@example.com with your registration number and the number of credits you wish to purchase.
Tip: All SMS messages sent from Express are limited to the standard of 160 characters. You can enable multi-part messaging which will allow you to send longer messages but each 160 characters will incur a charge of 1 credit. To enable multi-part messaging you will need to log into your Boom SMS account at https://www.boom-sms.co.uk/users/login using the details set up in your Account Details.