Please Note: This guide is only applicable to users accessing our new Express v2 system. If you have not had your system updated to this version of Express you can contact support@rushcliff.com to see if you are eligible for an upgrade.
SMS messages can be sent to clients in the form of appointment confirmations and reminders.
In order to begin sending SMS from the Express system you will need an account with our third-party SMS messaging provider- Boom-SMS. The process below explains how to set up this SMS account.
Section 1 - SMS Account Details
You will find these settings by selecting the System Settings menu in the top right-hand corner of the system.
In the System Settings select SMS Settings where you will see your Account Details.
These are the details that you would use to log into your Boom-SMS account directly.
Boom SMS Account ID - this will be pre-populated using your Express registration number.
Password - Enter a password for your account here and select Save to create your account.
You will also see how many SMS credits are available in your account.
Please Note: 10 complimentary SMS credits will be added to your account when a new SMS account is created.
Section 2 - SMS Account Preferences
You can then personalise your SMS account with your details and preferences.
Enter your First Name, Surname, Email Address, Company Name and Telephone Number.
The contact details that you enter will be used to notify you of low SMS credits on your account.
SMS Message ID - this will be the name that shows when the client receives the text message instead of a mobile number. Use your Clinic Name, for example, so that clients know who has sent the text.
Dialing Prefix from the UK - enter the dialling prefix for the country that you are sending from.
Section 3 - Purchase SMS Credits
You can request to purchase additional SMS credits for your account here.
All SMS bundle prices are included and once the request is received your SMS credits will be added to your account and you will be billed.
Please Note: SMS credit bundle requests are still processed manually by our team, please consider this when ordering outside of our normal working hours.
Tip: All SMS messages sent from Express are limited to the standard of 160 characters. You can enable multi-part messaging which will allow you to send longer messages but each 160 characters will incur a charge of 1 credit. To enable multi-part messaging you will need to log into your Boom SMS account at https://www.boom-sms.co.uk/users/login using the details set up in your Account Details.