You should now have received new RDPs and passwords to connect to our new PPS Hosted infrastructure in advance of, and once your system has been migrated. The following guide will assist in any cases where you may be having issues setting up or connecting to these new RDPs.
Important: These new connection details have been provided in advance of your migration so you can ensure all your users will be able to connect to PPS once your system has been moved. We strongly recommend that you get all new RDPs and passwords assigned and tested as soon as possible so users can start using them to access PPS as soon as you've been notified of your migration. This will prevent any downtime for your users once your system has been moved.
Getting your Details
An email has been sent to the addresses registered to your PPS account which has a password protected zipped file attached to it. This file contains all the information required to gain access to your PPS system once you've been migrated to our new Hosted solution as well as in advance of this so you can distribute and test the logins.
Save this zipped file to your machine and log into PPS Hosted as you would normally using your System Administrator details. We've sent the passphrase required to open the file directly to your administrator in PPS. Once logged in head to Activities > Activities List in PPS to retrieve it. Ensure "Messages" is ticked down the left hand side menu and look for a message from us. This message will contain the passphrase you need to open the zip file we sent via email. Make note of the passphrase and use it to unzip your file. The unzip process can vary depending on the device you're using. Some will attempt to unzip the file as soon as you download it, with the most common manual unzip steps being:
- Right click the file and choose "Extract All" or "Unzip"
- Double click the file to begin the unzip process
Within the unzipped folder you'll find your pre-made Hosted RDPs as well as a spreadsheet which contains their respective usernames and passphrases. There's also confirmation of the words used to make up your passphrase so it's easier to remember. On PCs you can simply save these RDPs to your desktop and begin using them straight away. Read further in this guide for details on creating your own RDPs on Mac and Mobile devices that do not support pre-made RDPs.
Your PPS Hosted usernames and RDPs are numbered, so you can distribute these among users based on the hosted user number they've used previously or using a new order. For PC users you can simply provide them with their pre-built RDP and the appropriate password to connect. Mac or Mobile users will need the username and password so they can create their own RDP connections.
Setting up your RDP manually
Mac and mobile users will need to set up their new RDP connections manually, as will any users who you cannot transfer their pre-built RDP to.
The steps to creating RDPs on Mac, mobile, and PC are detailed in the guides below. Here's where to find the relevant details for each stage of the setup.
- Username and Password: Where the server username and password are referenced ensure you're entering your new PPSHosted\ username and the passphrase provided in your spreadsheet.
- PC/Computer Name: Where you're asked to enter the PC, Computer, or Server name use client.ppshosted.com
- Gateway: Your new gateway name is connect.ppshosted.com rather than gateway.ppshosted.com
Local IT checks
You'll need to ensure that your hardware and operating systems meet our Online requirements and that nothing in your local IT infrastructure is blocking your connection to our new Hosted infrastructure.
Post-migration our Hosted service will no longer be able to accept connections from any devices which do not support the TLS 1.2 security protocol. Click here to find out more about TLS and which operating systems are supported, including changes you may need to make in order to gain access to PPS Online on older devices.
There will also be some changes to our port and IP address requirements which you may want to check with your IT support to ensure they're open in both directions.
You will need to confirm the following IP addresses are open:
For both of the above IP addresses, you will need to confirm that the following ports are open:
- 443 over TCP
- 3391 over UDP
If you use PPS Hosted you will also need to ensure that the RDP (Remote Desktop Protocol) client that you are using supports gateways. All of the official Microsoft apps do support this and are available on Windows, Android and Apple devices which are running up to date operating systems.