Please note: This guide is only applicable to our new PPS Hosted infrastructure, coming into effect from April 2019. If you’re using your new connection details to test access to the new infrastructure or if you’ve already been migrated then the below will be applicable to you. Otherwise please consult this guide. Please contact email@example.com with any queries.
Section 1 - The Microsoft Remote Desktop Application
In order to access your PPS Hosted system you will need to install the Microsoft Remote Desktop app. This is a free app which you can download from the app store on your Mac. You will need to ensure that your version of Mac OSX is compatible with the latest version of the app.
You should also check the Online System Requirements to ensure that you will be able to connect to hosted server.
Section 2 - Login Details
An email will have been sent to the email addresses registered to your PPS account which will have your PPS login details.
The information you'll need is your server address, username and password which will be displayed as in the example below.
Section 3 - Setting up your PPS Hosted Connection
a. Open up the app. If it's your first time accessing the app choose Add Desktop in the centre of the screen. Alternatively, press + and chose Desktop.
b. Then, in the PC name field enter the details of the server provided to you in the email containing your account details. This is shown in the image in section 2 and will have the format client.ppshosted.com. Next, on the user account drop down choose Add User Account...
c. In the Add User Account screen enter the login details sent to you in your Hosted Credentials email. These credentials are case-sensitive and should not be copy and pasted from elsewhere. Give the connection a Friendly Name which you can use to identify it should you set up multiple remote connections on this machine. Choose Add.
d. Next, in the General section select the drop down menu from the Gateway and choose Add Gateway...
e. In the Add Gateway screen enter the Server Name "connect.ppshosted.com". Choose the User Account you set up earlier and confirm the Friendly Name. Choose Add.
f. Finally, choose Save on the Add Desktop screen. Now, on the main screen on the app you'll find your remote desktop connection which you can double click to connect to PPS Hosted.