Please note: This guide is only applicable to users moved to our new hosting provider. Please contact email@example.com with any queries.
You should also check the Online System Requirements to ensure that you will be able to connect to hosted server.
This guide first covers setup via the classic-style Remote Desktop Connection program followed by the same process on the new Remote Desktop app available for users of Windows 10.
Section 1 - Your Login Details
You will receive an email, sent to the email address registered to your account, containing the new login details to allow you to connect to the new server. This email will contain two attachments, one containing your new login details in a text document and the other containing the link to a web page to download your pre-configured RDP that can be used to connect on a Windows PC.
The pre-configured RDP will have all the details already set up for each of the hosted connections and the text file will contain the username(s) and password(s) to allow you to connect to the server.
Download the text file from the email and open to access your passwords.
Section 2 - Pre-configured RDP
Use one of the logins and passwords from the text file to access the web page and once logged in you will see the RDP(s).
Download the pre-configured RDP from the email and save it to the required computer's desktop. Alternatively, you can copy the RDP and paste it onto the computer's desktop.
Section 3 - Windows Classic Remote Desktop Installation
If you decide not to use the pre-configured RDP on your Windows PC you can manually set up the connection using the Classic Remote Desktop installation.
In order to access PPS Hosted from a Windows PC, you will need to ensure you have the most up-to-date instance of Remote Desktop Connection installed. This is the program that will connect you to our servers and your PPS Hosted system.
To begin, open your Remote Desktop Connection program. You can locate it by clicking on the start menu and searching for "Remote Desktop Connection".
a. Open your Remote Desktop Connection. You can easily locate this using the search option on your Windows Start Menu.
b. In the Computer field enter your server address. This will be in the format of - [your reference number].ppshosted.com
c. You will then need to enter your Username. This will be in the format of - ppshosted\5*****-user*
Tip: In this screen, you have the option to save your credentials but you will not be able to save passwords for the connections to the server. This has been done for security reasons to keep your data secure. We have set the passwords up as simple to remember 4-word passphrases but you are able to reset the passwords too. Instructions on resetting passwords can be found in this guide.
d. You'll now need to go to the Advanced tab and choose Settings. In here you need to set the RD Gateway server to securegate.ppshosted.com, untick "Bypass RD Gateway server for local address" and then tick "Use my RD Gateway credentials for the remote computer" and click the OK button.
e. If you will be saving documents to and from your PPS system you will need to enable local drives. This can be done at any point in time and details of how to do so can be found here: Local Drives.
f. Once the above steps have been completed you can then navigate back to the first General tab and then click on the Save As button and name the file ‘PPS Hosted’ or similar so that you know what is it and then choose to save it somewhere easily accessible such as your Windows desktop.
g. Your icon will save and look something like the example below. Double click to access PPS. When you are prompted to enter the password you will need to find the password (set up as a 4-word passphrase) in the text document attached to the email with your new hosted credentials.
Section 4 - The Windows 10 Remote Desktop App
If you decide not to use the pre-configured RDP on your Windows PC you can manually set up the connection using the Remote Desktop App that can be downloaded from the app store.
a. To begin, open your Remote Desktop app. You should be able to easily locate this via the search function of your Windows Start menu. If you've not yet installed the app then you can do so here.
b. With the app open choose Add in the top corner then choose PCs.
c. In the PC name field enter your server address. This will be in the format of - [your reference number].ppshosted.com
d. In the User Account field select the + icon and enter the required Username but do not save the password as explained in the section above. The username can be found in the text document sent with your PPS Hosted Credentials and Save the settings.
e. You will then need to select Show More in order to add the Gateway settings.
f. Under Gateway select the + icon and enter the Server Name as securegate.ppshosted.com. Select the User Account set up in the previous step.
g. You should then have the following settings entered and you just need to save:
h. You can then double click on the PC to log in: